Another day, Another call
Someone called me on my mobile and said that they are from Citibank and wanted to discuss about a new personal loan product. Of late, there are quite a lot of people calling me offering loans and this is one such call. So far so good. But then, the caller wanted to ask some security questions about my Citibank account. Why on earth would a person wanting to introduce a new product want to ask security questions. It makes sense to ask those questions if I chose to avail the loan. Moreover, I don’t have any clue about the caller or her number.
I asked her about that for which she kept saying that she wanted to check whether she is talking to the right individual. She further offered to answer any question about Citibank. I flatly refused saying that I can’t disclose any details without knowing whether I am talking to the right person and also I would be able to talk about Citibank for hours, as loads of information are available over the Internet. She tried to persuade me in vain once again before giving up.
I have been whining in these pages that Citibank’s customer service has gone from good to bad to worse in the recent times. Sceptical about any proper response for this one, I called up Citibank only to be told that their colleagues from their loan division MIGHT have called up, but they asked me to call up yet another number to find that out. When I rang there, I was put on hold endlessly. I gave up losing patience. Still not sure whether it is a genuine marketing call or a different version of the Nigerian scam.